Last Updated: July 2026

At sextoysinchandigarh.com Our  operated to serve customers across Chandigarh, Mohali, Panchkula, Zirakpur, Kharar, and Derabassi, protecting your privacy is central to how we do business. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

We collect only the information needed to process your order and provide support.

1.1 Information You Provide

  • Name and delivery address
  • Phone number and, where provided, email address
  • Order details and product preferences
  • Payment information (processed securely — see Section 4)
  • Any information you share with us via WhatsApp, phone, or our contact form

1.2 Information Collected Automatically

  • IP address, browser type, and device information
  • Pages visited, time spent, and browsing behavior on our website
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

  • To process, pack, and deliver your order, including same-day COD delivery
  • To communicate order updates, tracking information, and delivery scheduling via WhatsApp, SMS, or call
  • To provide customer support and respond to your queries
  • To improve our website, products, and overall shopping experience
  • To send occasional offers or updates, only if you have opted in
  • To comply with legal obligations under Indian law

3. Discreet Packaging & Order Privacy

Every order is packed in plain, unbranded packaging with a neutral sender name. No product name, brand, or adult content is visible on the outside of any package. Our delivery partners are given only the information necessary to complete delivery, and are not shown itemized order contents.

4. Payment Information

We accept Cash on Delivery (COD), UPI, debit/credit cards, and net banking. Online payments are processed through secure, encrypted, PCI-DSS compliant third-party payment gateways. We do not store your full card details on our servers.

5. Cookies & Tracking Technologies

Our website uses cookies to keep the site functional and to understand how visitors use it. This includes:

  • Essential cookies — required for cart, checkout, and site functionality (WooCommerce)
  • Analytics cookies — Google Analytics and Microsoft Clarity, used to understand site usage patterns and improve performance
  • Preference cookies — to remember your settings on return visits

You can disable cookies through your browser settings at any time. Disabling essential cookies may affect checkout functionality.

6. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. Your information is shared only with:

  • Delivery partners, solely to complete your order delivery
  • Payment processors, solely to complete transactions
  • Service providers who help operate our website (hosting, analytics), under confidentiality obligations
  • Government or law enforcement authorities, only where required by Indian law

7. Data Security

Our website uses SSL/HTTPS encryption to protect data transmitted between your browser and our servers. We follow reasonable security practices under the Information Technology Act, 2000 and applicable rules to protect your personal data from unauthorized access, alteration, or disclosure.

8. Data Retention

We retain your order and personal information only as long as necessary to fulfill orders, handle returns/exchanges, meet legal and accounting requirements, and improve our services. You may request deletion of your data as described in Section 9.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data, subject to legal retention requirements
  • Opt out of promotional communications at any time
  • Withdraw consent for data processing where consent is the basis for processing

To exercise any of these rights, contact us using the details in Section 12.

10. Age Restriction

Our products and website are intended strictly for individuals aged 18 years and above. We do not knowingly collect information from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, reach out to us:

  • Phone / WhatsApp: 9988696992
  • Website: sextoysinchandigarh.com
  • Service Area: Chandigarh, Mohali, Panchkula, Zirakpur, Kharar, Derabassi
  • Support Hours: 9 AM – 10 PM, daily